Privacy Policy

Privacy Policy

Effective Date: 15 December 2025

DKM Chartered Accountants (“DKM”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or engage with our services. By using our website, submitting a contact form, or requesting a quote, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business name

• Service-related Information: Details you provide when requesting quotes, consultations, or financial services

• Website Usage Data: IP address, browser type, device information, pages visited, and interaction data (collected via cookies and analytics tools)

We do not collect sensitive personal information such as ID numbers, passwords, or banking details through this website.

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide services you request

• Process quote requests or appointment bookings

• Improve our website performance and user experience

• Send service-related updates or communication

• Ensure compliance with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. How We Store and Protect Your Data

Your data is securely stored on protected servers and digital platforms. We use encryption, firewalls, secure access controls, and data backups to protect your personal information from loss, misuse, or unauthorised access.
Only authorised members of the DKM team may access your information, and only for legitimate business purposes.

4. Sharing of Information

We may share your personal information under the following circumstances:

• With trusted service providers who support our operations (e.g. website hosting, analytics, email communication), bound by confidentiality agreements

• When required by law, regulation, subpoena, or legal process

• In the event of a business transfer, sale, or merger involving DKM (your information will remain subject to this policy)

5. Cookies and Tracking

We use cookies and third-party tracking tools (e.g. Google Analytics) to improve user experience and gather website usage data. Cookies allow us to:

• Remember your preferences

• Analyse how visitors use our site

• Improve functionality and page performance

You can disable cookies in your browser settings, but this may affect your experience on our website.

6. Your Rights

You have the right to:

• Request access to your personal data

• Ask us to correct, update, or delete your data

• Withdraw consent where we rely on it

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please email us at info@dkmaccountants.co.za

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

DKM Chartered Accountants
Email: info@dkmaccountants.co.za
Phone: +27 72 943 6903